Personal protection

We are committed to protecting and respecting your privacy. On this page you can therefore read how we collect, process and safeguard your personal information.

This privacy policy explains how Bestun AS at Shades of Norway collects and processes your personal data. This applies to registration on the website, as well as activities related to sales and marketing.

The purpose is that you as a user are informed about what information we collect, why we do it, what we use it for, and how you can get it back or demand that we delete collected information about you.

Bestun AS is the data controller for how Shades of Norway processes personal data. This includes responsibility for ensuring that all processing and handling of personal data is in accordance with applicable legislation. The delegation of tasks related to data protection therefore does not include this responsibility.

Why do we process personal data?

In order for you to purchase a product in our online store, Shadesofnorway.com, we need your phone number or email, as well as delivery information so that you can receive the item you purchase.

The purpose of our processing of personal data is primarily to be able to handle dialogue with you as a customer, for invoicing, and to fulfill our obligations for the provision of services to you. We process personal data in accordance with what is required by law, and you as a customer consent to this.

We are required to retain order information for accounting, tax management and any warranty/return handling. This history is deleted after ten years.

The information stored includes, but is not limited to:

Name, username, email, password, delivery address, phone number, payment method, and order history. The information is only available to Bestun AS at Shades of Norway, as well as our operating supplier. The information is not shared with third parties.

Specific credit card and personal information is processed exclusively by third parties in accordance with applicable processing guidelines, but not storage of the information. Bestun AS and Shades of Norway do not have access to or view this information.

Your rights

Through your profile you have an overview of the information that is registered about you in our online shopping solution. In addition, you can order the information that is stored about you by filling out the contact form at the bottom of the page. We need your help to ensure that your personal information is up-to-date and accurate. If you discover any errors, we encourage you to contact us so that the information can be corrected. You can also contact us if you want information to be deleted.

You have the right to access your personal data that Shades of Norway has registered in accordance with applicable law. You may at any time request to receive this information in accordance with the law. Information shall be provided/transferred in a secure manner. If you request the transfer of information electronically, the information will be provided in a standard electronic form (Excel format).

You can also ask us to delete or correct your personal data at any time, provided that we are not obliged to retain this information under applicable law.

You have the right to complain to the Norwegian Data Protection Authority if you feel that your personal data is not being processed in accordance with this statement.

Delivery

We work with a third party for the transportation of goods. We provide personal information that is necessary for them to deliver the goods to you. The information shared with the carriers is name, address, telephone number and desired delivery location. The information is deleted within 36 months.

Cookies

Cookies are small text files that are stored on your device when you download a website. They are typically used to improve your user experience and remember who you are so you stay logged in.

The purpose of cookies is to provide the online store with basic functionality such as session management, analysis, personalization and marketing.

First-party cookies are necessary for the website to function.

Third-party cookies are used for analytics, marketing and personalization of the website.

How to avoid cookies

If you wish to avoid the use of cookies, you can set your browser not to accept them. See your browser's help pages for settings. Please note that if you choose to exclude cookies, you may find that some of the features on our website do not work.

Analysis

Shades of Norway collects anonymized information about visitors to our website for analysis.

By anonymized information we mean information that cannot be traced back to a user or person.

The purpose of this is to collect statistics that can be used to further develop and improve the website. Examples of this type of data are: the number of visitors to the site, how the site is used, how long the visit lasts, where the users come from and which browsers are used.

We also collect search terms used via the search engines on the website. This is only to improve search results and customer experience, and no information is collected that can be traced back to the user.

Marketing

Both anonymized data and personal data are used for marketing purposes in accordance with applicable legislation. Activities here include marketing around our products and services. Typical examples are sending newsletters and notification of delivery. Other forms of direct marketing are used when this is permitted based on your consent and applicable legislation.

Furthermore, we use your personal information for several purposes: - Administrative including invoicing, credit control and payment follow-up. We also use the information for customer service and complaint handling.

Personal data to third parties

Bestun AS at Shades of Norway will not share, sell, transfer or otherwise disclose your personal information in ways other than described in the privacy policy. Your data will only be shared if we are legally obliged to do so or with your consent. Partners will only have access to the information if this is necessary to perform services for Bestun AS. In such cases, data processing agreements are entered into to ensure information security. In addition, Bestun AS will determine how the processing of the information will take place.

All information associated with a user account, which is not required by law to be stored, is automatically deleted as soon as a user deregisters their account.

Contact information

If you have any questions about personal data and its processing, you can contact us by email: order@bestun.no